Head

    Digital Facilities Inc. dba Digital Facilities Corporation

    Subscription Software

    • The Invoiced date is the effective date of purchase unless:
      • Both parties sign a sales order authorization with a subscription start date
      • A purchase order is issued prior to the subscription start, stating the start date
      • Faxed order signed by customer prior to subscription service starting
    • For the complete list of service guidelines subscribers should refer to the terms and conditions for FM-Pro provided as a click agreement

    On Premise Software - Hosting Services

    • Hosting requires a minimum term of 12 calendar months
    • Requires customer maintain a current M&T service for the hosted software
    • Cancelation of hosting requires 90 days’ notice after the minimum term

    Online Subscription – Hosting Refunds

    • Cancellation requires written notice*
    • Refund requests require receipt and DFC acknowledgement of cancellation request
    • Customer will be charged 50% of subscription purchased
    • Balance refunded by check with-in six weeks, check paid to subscriber of record
    • FM-Pro subscribers refer to terms & conditions for this service

    Software Purchases

    • Invoice date is effective date of purchase unless:
      • A Credit Card transaction displays a purchase date
      • An e-mail order with the purchase date
      • Faxed order with the purchase date

    Software Refunds

    • Refunds requests are valid for 30 calendar days from date of purchase

    • All materials, media and manuals (if provided) must be returned

    • Refunds require a written request from customer*

    • No refunds for installed software (software activation)

    • No refunds for network software (when third party license key is delivered)

    • Refunds exclude 15% for shipping and processing

    • Balance refunded by check with-in six weeks

    IT Services

    (Annual Service Agreements, Training, IT Services)

    • Invoice date is effective date of purchase unless:

    • A credit card transaction record displays a purchase date

    • An e-mail order with a requested purchase date

    • Faxed order with the requested purchase date

    IT Service Refunds

    • Refunds requests are valid for 30 calendar days from date of purchase
    • Refunds require a written request from customer*
    • Refund will exclude any services provided**
    • Balance refunded by check with-in six weeks

    Mail Refund Requests

    DFC Refund Request 145 Great Road STE 6
    Farm Hill Plaza # 1011 Acton, MA 01720

    * A written refund request is a legible letter from the customer requesting refund with a printed copy of the original invoice. Letter must be received with-in 30 calendar days after purchase.

    ** Delivered services include: Technical Support Cases, Training Courses, IT Service Projects. When services were billed as an annual service agreement, credits will be calculated after charges are deducted for completed services.

    Version 2025.1